Last week, at the gas station, I accidentally hit debit instead of credit when paying. I was in a rush & just went with the debit. A few days later, I noticed a $1.50 service charge to my checking from that transaction. I though (and this was dumb) that it was due to my hitting debit by accident and the gas station charged me the fee.
Enter today, when I went to the company ATM (Which has always been free to use) and withdrew some funds. No notice came up at the screen or on the receipt. An hour later, I went online to my checking and found another $1.50 fee. My own bank is charging me a service fee! I've been with them 10 years and this has never happened.
So I called. Turns out that they sent notices back in March that going forward, you get 2 free ATM withdraws at other banks, then they would be charging. I explained that I did not get notification and that I do not recieve paper statements. Since I balance my checkbook off the online, I never even open my online statements - becuase I've already seen all of the activity. LESSON LEARNED - always check statements, even when you have the online activity.
So I explained that I had missed that info the statement & why. And I just asked "is there anything you can do for me?". They credited the $3.00 back. Going forward, I'm on my own though.
I have to rethink the bank I"m with. Good customer service and free checking. But if there's another bank with free checking and no fees at other ATMs, I might switch.
As soon as I hung up the phone, I printed out the statement with the account changes. Yep, the info was all there. Still, I saved myself $3.00!
Pays to ask and to pay attention in the first place
May 21st, 2010 at 01:48 pm
May 21st, 2010 at 03:33 pm 1274455982
May 21st, 2010 at 03:49 pm 1274456955
May 21st, 2010 at 05:11 pm 1274461917
May 21st, 2010 at 05:23 pm 1274462596
ATM withdraws at THEIR ATMS are free. But for the last 10 years, they didn't charge at ANY.