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Trash Company Shadiness When Asked To Close My Account

September 1st, 2011 at 01:21 pm

I have had trash service from the same company since I bought the house almost 4 years ago. About a year ago, the company I was with was bought out by a bigger company.

At the same time, our state mandated that all trash services need to supply us with recycling bins & pick up in addition to the trash service. So about 3 months ago, I received a recyling container and a calendar of pick up dates (every other week). No notification of any rate changes. THEN my quarterly bill came in & it had increased by around $35! They called it an 'environmental' charge. Nice, huh?

Well, I started looking around to switch and a coworker recommended a company with a flat rate, no fees. I signed up and am saving about $37/quarter AND they pick up recycling weekly, not biweekly.

I called the big company to cancel my service. They attempted to match my pricing, but I said no. If they had the ability to service me at that price and chose not to offer it, I can't imagine what they would do next. So I cancelled the service, effective Sept 8th.

3 hours later, I received a call on MY CELL PHONE. I chose not to answer & checked the voicemail later. A rep from the corporate office said she wanted to talk about the cancellation and would not process until she confirms I don't want their counteroffer and that she needs to confirm the effective date. REally, you just left me a message saying you are not accepting my closure of my account???

Their office opens at 8:30 and I will be calling. They will be getting an earful.

3 Responses to “Trash Company Shadiness When Asked To Close My Account”

  1. creditcardfree Says:
    1314879915

    Yep, time to be done with a company that doesn't do customer service the right way!

  2. baselle Says:
    1314896194

    DH has that issue with the newspaper, if you can believe it. Just keep saying no thank you, and if necessary, send a letter confirming your cancellation.

  3. FrugalTexan75 Says:
    1314930160

    Wow, that is underhanded.

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