DSW had a sale on shoes & I needed some new ones for work. I purchased 2 pairs online with a $20 gift card and free shipping.
The next day, I received an email that they cancelled the order on one of the pairs due to unavailability.
They cancelled that part of the order. Then charged me $7.95 to ship the other pair since I no longer met the minimum requirement for free shipping.
I called today, explained the situation and the rep was able to just credit the $7.95 for the shipping. Woot.
DSW- good customer service!
March 3rd, 2015 at 09:36 pm
March 3rd, 2015 at 11:46 pm 1425426392
March 6th, 2015 at 12:36 am 1425602179