Home > DSW- good customer service!

DSW- good customer service!

March 3rd, 2015 at 09:36 pm

DSW had a sale on shoes & I needed some new ones for work. I purchased 2 pairs online with a $20 gift card and free shipping.

The next day, I received an email that they cancelled the order on one of the pairs due to unavailability.

They cancelled that part of the order. Then charged me $7.95 to ship the other pair since I no longer met the minimum requirement for free shipping.

I called today, explained the situation and the rep was able to just credit the $7.95 for the shipping. Woot.

2 Responses to “DSW- good customer service!”

  1. creditcardfree Says:

    That seems like the right thing for them to do! Great customer service!!

  2. FrugalTexan75 Says:

    Good for them!

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