I went to a home improvement store on Saturday to buy a hot water heater & set up an installation date. I had shopped around and planned on using a $100.00 gift card that I had gotten from work, plus sign up for the store card to get 10% off the water heater. Before anyone worries, I have the cash to pay this off, I'm using the card for the discount & I'll pay it off when the statement comes.
While I was there, I encountered a salesman who got angry about having problems with the store's computer system and at having to fill out the installation paperwork by hand. He began cursing while helping me set up the order & installation. I mean a SERIOUS use of profanity, repeated over a 20 minute time span. It was REALLY inappropriate. I am really not exaggerating.
Then, when I went to customer service to be rung up. The assistant manager that helped me, filled out the credit card paperwork didn't process the 10% discount. When I asked her about it, she starting making excuses:
1. I, the customer, should have told her, the MANAGER, what the store's promotion was.
2. I, the customer, should have told the sales guy that I wanted the discount (which I did). And he should have noted the discount.
3. If she cancelled the transaction & restarted it, then I would lose my $100 gift card because she can't refund gift cards.
4. If she cancelled the transaction, I would have to start COMPLETELY over by going back to the salesman.
At this point, I told her there was no way that I was going back to the sales guy becuase he had flipped out. She finally punched a few buttons on the cash register & handed me cash for the 10% discount.
So basically, she was trying to bully me into giving up on getting the promotion. She lied about having to delete the whole transaction and order. AND she lied about my having to lose the gift card.
I have already written a letter to the CEO of the company, which I will be sending return receipt requested.
I've been in customer service for 14 years and I've never seen anyone behave that way before!
WORST customer service EVER! (rant)
June 5th, 2007 at 10:39 pm
June 5th, 2007 at 10:51 pm 1181080270
And stores can always issue new gift cards if they can't refund an improperly entered one.
June 5th, 2007 at 11:16 pm 1181081775
June 5th, 2007 at 11:41 pm 1181083268
June 6th, 2007 at 12:24 am 1181085851
June 6th, 2007 at 07:47 am 1181112474